Deposit funds to a NCIC account to communicate with your loved one.

web templates free download

Online Deposit

USA & Canada

International Callers

NCIC Account Holders

Making a Deposit on a NCIC Inmate Phone Account

With NCIC, setting up an Inmate Phone Service Account is easy! A live operator will assist you. You need one of the following forms of payment:

Western Union: Send To: NCIC Inmate Phone Services  

One bill

Calls will connect to cell phones

Account can be used for more than one detainee

Inmate Voice mail (allows you to leave messages for detainee)

You have access to fund your account through our automated system or with live customer service agent 24/7

You may add up to 10 additional phone numbers to your account at no additional cost (cell, home, office, family and friends)

To receive calls from the correctional facility you must use a touch-tone telephone. Upon answering a call from the correctional facility you will hear an automated operator voice. Listen carefully to the operator’s instructions.

You will have the option to:

Press 1 to accept the call

Hang up to deny the call

To block any future calls from this correctional facility press 3

For customer service or to Fund an account by phone call 1-800-943-2189.

If you press 1 to accept the call you will be prompted to set-up a NCIC Account.

FAQ (Click to read)

Yes, you can contact one of our customer service representatives at 888-686-3699 and request us to block calls to your number or email us at

Yes, we offer PrePaid Accounts that can be set up online at or by live operator at 8009432189. Inmates can also purchase phone cards or phone time through Commissary at most all of our facilities.

You Can Make a NCIC Deposit Online at or by Phone by calling +1-800-943-2189.

Available dollar balance on the NCIC Account is refundable upon request by the called party. Customers may choose to have their remaining balances refunded to a calling card that is available for use anywhere in the contiguous USA. Check or credit card refunds are available if request is within 180 days of the last customer initiated activity. After 180 days, refund requests of remaining balances will be transferred to a calling card and mailed to the customer. A NCIC account is deactivated when no customer initiated activity occurs, however minutes are always available for use until the balance is 0 minutes. For a refund or to reload balance please call 1-800-943-2189.

You may obtain transaction and balance information by logging into our Customer Account interface at or by calling the Customer Service Department at 1-800-943-2189.

Unclaimed Property

The available balance on your Account never expires and may always be used to place telephone calls however if we do not have your address, in disposing of any remaining available funds on your Account after a period of inactivity or dormancy, unless otherwise required by applicable law, we will adhere to the laws of the State of Texas or the state in which the NCIC Account holder resides, pertaining to the disposition of unclaimed property.

Mailing Address

PO Box 551
Longview, Texas 75606


Phone: +1 (800) 943 2189 
Intl. Callers: +1 (903) 247 0069