NCIC was established in 1995, making us the longest running Telecom carrier in the Inmate Telephone industry. Long before our competitors even thought about centralized, secure infrastructure, NCIC was providing telecom carrier services via centralized VoIP platform in the U.S. and 55 other countries. The Inmate Call Engine, offered by NCIC, has been tested in the harshest prison environments in the world, making it the only world-class inmate telephone system.
Amidst all the Federal Communications Commission and State regulatory upheaval in the inmate phone industry, NCIC’s foundation, conservative values, is increasingly realized within the governing sector, both from the regulator and facility administration point of view. The ICE platform was built by our customers’ real needs and not unproven resource-consuming products. NCIC understands your budgets are limited, so our goal is to give you the right tools to maximize your staff time, while increasing the security of your inmate phone system. We always provide the right tool for the right need, helping you work smarter and not harder.
NCIC’s goal is to ensure a stable, worry-free inmate communication system and a great relationship with you and your staff. As a byproduct of your satisfaction with our family-friendly system, we anticipate a long-term relationship with your facility, as we have with all of our customers.
So, let’s go far together!
If you want to go fast, go alone. If you want to go far, go together.
“Thank you to NCIC Inmate Communications for having an outstanding system. My deputies and I are enjoying the easy operation of the system, much simpler than the previous system. The calls are clear and the inmates love the fact that they can call for less money. I would also like to say that tech support always answers the phone and emails if questions arise without delay. NCIC has been a pleasure and professional to work with while we switched to their system. I look forward to working with NCIC for a long time to come.”
“This system has exceeded my expectation. It combines advanced equipment and software in a user friendly format. The staff is professional providing prompt efficient service.”
“We have been with NCIC Inmate Communications for approximately 2 years. We have found their technology and service to be steady and reliable. NCIC has provided our staff with refresher training as needed, and has communicated with us to inform us about emerging technologies in the industry that have assisted our investigators and correctional officers. I would recommend NCIC Inmate Communications to any facility looking for a reliable, user-friendly system.”
“NCIC charges low calling rates, which was important for us as we were looking for a provider for our community. The number of complaints from friends and family members has decreased drastically, and inmates spend more time on the phone, due to the lower rates. Additionally, the Video Visitation System has cut down on the foot traffic in the public areas of our facility, which has been a great benefit for us.NCIC has exceeded our expectations on all fronts, and I would recommend them to any agency.”
“Since my tenure as Jail Administrator of the Coosa County Jail, I have worked with 3 different Inmate Telephone Providers. While all started strong, NCIC has proven to be the one that lasts, and sticks to their word. Mrs. Schultz and the NCIC Team are extremely easy to work with and have met and exceeded all expectations. I WOULD HIGHLY recommend that any Agency wanting to increase functionality as well as receive a stable commission truly based on calls choose NCIC.”
“NCIC has exceeded our standards and expectation. In addition, the customer service provided has been nothing short of phenomenal. Support questions are often answered within minutes, and the rate times that an issue can't be resolved quickly, management gets involved to quickly address any concerns. I have felt personally catered to as my facility's main point of contact for the inmate phone system. I have also been impressed that NCIC has been willing to provide additional equipment and resources when requested. I have been in this line of work for over 18 years, and I have never dealt with a company I would recommend more highly than NCIC.”
" I chose NCIC due to their references, potential profits, and Jimmy Langford, who was fair and honest during the negotiation process. I have been extremely pleased with NCIC’s system and service. We have even renegotiated our original contract. Later, we added their video visitation system, message system, mail service, and tablets. Although we do not exhaust all the resources available with NCIC, we have been pleased with the performance of the system. The process has been seamless with the booking and lobby kiosks for inmate deposits and it works well with our jail management system. Also, the review and download process for phone or video calls is user-friendly compared to other systems. Our profits with our previous provider averaged $7,000 to $9,000 a year. The four full years we have been with NCIC, we have averaged over $65,000 a year. Let me add, this is for our detention facility with an average daily population between 75-80. I would highly recommend any detention facility to listen and consider NCIC Inmate Communications."
“I want to thank you and NCIC for the professional service, the tech support, the installation crew, and all the people in Longview Texas for the switch over to NCIC. I was very impressed the quality and professionalism of everyone involved and look forward to a great future working together. Thank you again for everything.”
"Our previous provider struggled mightily to provide timely repairs and replacement parts. NCIC’s responds quickly with qualified professional repair personnel. Through NCIC’s system, our investigators have instant access to all our calls, video records, and inmate messages. With our previous provider’s system, downloads were consistently dropped, and video visits were often not accessible. Since switching to NCIC our access and downloads are rock solid. Through kiosks and tablets, NCIC provides our inmates with reliable communications, law library, educational material, and entertainment. They further provide secure video communications with our local public defender’s office and probation & parole office, which reduces inmate movement, and cuts down on our overall workload. We have found NCIC’s combination of technology and customer service to be the absolute best in the business. I highly recommend NCIC Inmate Communications to any facility looking for a communications provider. "
“We have been very pleased with not only the services we receive from NCIC, but the quick response to any inherent issues that we may come across. Over the past few years, we have developed a close working partnership with NCIC and as a result, the end product we have gotten from NCIC has far exceeded our expectations. We look forward to the continued relationship with NCIC.”
