The Inmate Call Engine platform is designed to be a user-friendly system that offers first class features and advanced technology to your agency to help streamline the workload on your facility.
Analyzing unique voice characteristics enhances security and identifies PIN theft and PIN sharing.
Allow for controlled access of outside agencies to their recordings only.
Easily identify three-way calls with the option to flag or terminate.
The Inmate Call Engine platform runs exclusively on a VoIP-based centralized platform located in Longview, Texas so there is no need to install a server in your facility. NCIC sets the system up with an ample amount of bandwidth at the jail to allow all phones to be used simultaneously, so facilities will never experience call blocking during peak calling hours. Additionally, we utilized three separate outbound carriers from our switch which allows emergency roll-over in the case of one of our carriers having technical issues.
All changes made to the data, either directly or through the user interface, are recorded to the log along with the IP address and username of the person making the change. For increased security, database permissions are limited to only key personnel who have access to view or modify the data directly. Inmate Call Engine utilizes redundant Cisco® ASA Firewalls. These firewalls are constantly updated to ensure any known vulnerabilities are resolved.
Our network is PCI compliant which means the system undergoes quarterly scans to ensure there are no known vulnerabilities. Any issues found require immediate attention in order to maintain PCI compliance.
Monitor phone calls in real time, even from your cell phone.
Store for up to 5 years without need for archival.
Easy-to-use tool allows you to listen to audio anywhere via the web.
Find commonalities between inmates and called parties.
View a Google Map showing the residence of the family or friend who set up an account for the inmate.
Identify destination number.
Improved analysis through data collection.
Set a range of helpful alerts that can be received by your investigative staff by phone call, email or text.
Discover the powerful features that the Inmate Call Engine offers for facility staff, inmates, and family and friends. Balancing the day-to-day tracking of inmates, facility management, and interactions with the public can be a complicated task on the best days. NCIC has built tools to make these interactions and tasks more efficient and easier to access. This will not only increase your safety, but positively affect your budget.
Real-Time setup of a PrePaid account allows users to begin calls immediately.
Monitor all phone calls from any location that has internet access.
Families can leave secure voicemails for inmates to listen to. Messages can be reviewed by staff as well.
If an inmate has an issue with their account they can leave a voice message for the phone provider to assist with the issue.
Authorized staff can leave messages for Inmates to listen to before they can make a phone call.
Set up a speed dial where Inmate/CI can call and leave a message for jail staff or investigator.
If you provide your own commissary or have a commissary provider Inmates can place commissary orders from the phone in their housing areas.
Access Inmate Call Engine features via the online interface.
Integrate with Kiosk and Commissary for deposit convenience for families.
Integrate phones with your JMS.
Notify Inmates of time of day when they pick the phone up.
Families can call a designated number to speak with a live operator to see what inmates bond information is.
Jailer/Guard can enter a code into the phone in each cell to confirm cell checks.
Inmates can call family members in Mexico for a low collect call rate.
Families can manage their PrePaid accounts via the web from any location.
Inmates can visit with family members from their cells. Families can visit from the convenience of their home using their computer or cell phone.
Tablets are used for education of inmates.