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Customer Support

+1 (800) 943-2189

PrePaid Account Setup

+1 (800) 943-2189

Mailing Address

PO Box 551 Longview, Texas 75606

 

FCC Inmate Call Rates

FCC Reccomendations & Mandates

FCC Recommended

Intrastate Rates

Intrastate Calls are calls that are originated and terminated within the same state. Rates for Intrastate Calls are based on jail size. The jail size is based on Average Daily Population of the jail.

Number of Inmates Rate
0-349 Inmates 31¢ Per Minute
350 – 999 inmates 21¢ Per Minute
1,000+ Inmates 19¢ Per Minute
All Prisons 13¢ Per Minute

FCC Permitted

Intrastate Rates

Interstate Calls are defined as calls originating in one state and terminating in another state.
Example: Inmate Calls from Texas to a family in Louisiana

Call Type Rate
Debit & PrePaid ICS 21¢ Per Minute
Collect ICS Calls for All Jails 25¢ Per Minute

FCC Mandated

Ancillary Service Charges and Taxes

The rules limiting charges for ancillary services—other than the rule related to single-call services, which the D.C. Circuit stayed—took effect on March 17, 2016 for all ICS calls from prisons, and will take effect on June 20, 2016 for all ICS calls from jails (see chart below). Those same effective dates also apply to the rates for ICS calls involving TTY devices, the rule governing the treatment of taxes and fees, the rule prohibiting per-call or per-connection charges, the rule prohibiting flat-rate calling, and the rules governing minimum and maximum calling account balances.

Charges and Taxes Rate Permitted by FCC Rules
Applicable taxes and regulatory fees Provider shall pass these charges through to consumers directly with no markup
Automated payment fees1 $3.00
Live agent fee, i.e., phone payment or account set up with optional use of a live operator $5.95
Paper bill/statement fees (no charge permitted for electronic bills/statements) $2.00
PrePaid account funding minimums and maximums Prohibit PrePaid account funding minimums and prohibit PrePaid account funding maximums under $50
Third-party financial transaction fees, e.g., MoneyGram, Western Union, credit card processing fees and transfers from third party commissary accounts Provider shall pass this charge through to end user directly, with no markup

1 Automated payments include payments by interactive voice response (IVR), web, or kiosk.