NCIC Communications

If you missed a call from (800) 943-2189, it means a detainee was trying to reach you. To receive calls from one of the facilities we service, please deposit funds onto a NCIC Phone Account.

Select a location below to find a facility.

Inmate Video Visits

Many facilities only allow video visits with detainees. Schedule a visit ahead of time to make sure the detainee is available.

Schedule a Visit

Inmate Messaging

Communicate with a detainee using our messaging platform (at participating facilities).

Send a Message
Prison

Correctional Staff

Proudly serving the correctional industry since 1996, NCIC provides labor-saving and powerful investigative technologies.

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Two Account Options Available

NCIC provides the opportunity for inmate phone accounts to be created and minutes purchased through multiple payment solutions.

How do i put money on my phone for inmates to call?

PREPAID COLLECT: NCIC prepaid collect account option, allows a friend or family member to put money on their phone for inmates to call. Every time calls are made and accepted to a prepaid number, the charges are deducted from the account. Prepaid accounts can be setup for all types of numbers, including cell phones. Friends and family should visit NCIC.ca or call 800-943-2189 to set up a Prepaid Collect account today!

How to put money on an inmate phone account?

Inmate Phone Account: This option puts the inmate in control of their phone account. They will be able to purchase time from the commissary, which they can then use to call family members and friends.

Family Members and friends may also be able to purchase phone time for an inmate’sphone account via NCIC by selecting “Add funds to the inmate's phone account” through NCIC.CA.Once the payment has been made, the amount is credited to the detainee and maybe used to make phone calls to any allowed phone number. Inmates can call anyapproved phone numbers, including cell phones, with their inmate phone account.

For any questions regarding our calling options, family members and friends should call NCIC at 800-943-2189

Note:  Not all facilities allow Inmate Phone Account deposits via NCIC. In this case the inmate may be restricted to purchasing time from the commissary.

Frequently Asked Questions

How do you accept collect calls from jail on a cell phone?

You can accept collect calls from jail on a cell phone by adding funds to a NCIC Prepaid Collect Account (Add funds to your phone number). Adding funds to a phone number will allow an inmate to use those funds to call only phone numbers authorized by the account holder.

How can i block an inmate call?

Yes, you can contact one of our customer service representatives at 888-686-3699 and request us to block calls to your number or email us at info@ncic.com.

Can I get a refund on ncic inmate phone service?

Available dollar balance on the NCIC Account is refundable upon request by the called party. Customers may choose to have their remaining balances refunded to a calling card that is available for use anywhere in the contiguous US. Check or credit card refunds are available if request is within 180 days of the last customer initiated activity. After 180 days, refund requests of remaining balances will be transferred to a calling card and mailed to the customer. A NCIC account is deactivated when no customer initiated activity occurs, however minutes are always available for use until the balance is 0 minutes. For a refund or to reload balance please call 1-800-943-2189.

You may obtain transaction and balance information by logging into our Customer Account interface at www.ncic.com or by calling the Customer Service Department at 1-800-943-2189.

Unclaimed Property

The available balance on your Account never expires and may always be used to place telephone calls however if we do not have your address, in disposing of any remaining available funds on your Account after a period of inactivity or dormancy, unless otherwise required by applicable law, we will adhere to the laws of the State of Texas or the state in which the NCIC Account holder resides, pertaining to the disposition of unclaimed property.

How many phone calls do inmates get a day

Phone availability is defined by the correctional facility, but generally inmates have access to the phone between the hours of 8:00 am until 11:00 pm.

The number of calls may be restricted by balance and the number of allowed phone numbers the inmate can call.

It’s also important to note that some facilities have limited number of phones and require a sign-up sheets (approved numbers).

Mailing Address

PO Box 551
Longview, Texas 75606

Contact Us

Intl Callers: +1-903-247-0069