Calls will connect to cell phones
Account can be used for more than one detainee
Inmate Voice mail (allows you to leave messages for detainee)
You have access to fund your account online, through our automated phone system or with a live customer service agent 24/7
Yes, you can contact one of our customer service representatives at 888-686-3699 and request us to block calls to your number or email us at firstname.lastname@example.org
Yes, we offer PrePaid Accounts that can be set up online at www.ncic.com or by live operator at 8009432189. Inmates can also purchase phone cards or phone time through Commissary at most all of our facilities.
You Can Make a NCIC Deposit Online at ncic.com or by Phone by calling +1-800-943-2189.
Available dollar balance on the NCIC Account is refundable upon request by the called party. Customers may choose to have their remaining balances refunded to a calling card that is available for use anywhere in the contiguous USA. Check or credit card refunds are available if request is within 180 days of the last customer initiated activity. After 180 days, refund requests of remaining balances will be transferred to a calling card and mailed to the customer. A NCIC account is deactivated when no customer initiated activity occurs, however minutes are always available for use until the balance is 0 minutes. For a refund or to reload balance please call 1-800-943-2189.
You may obtain transaction and balance information by logging into our Customer Account interface at www.ncic.com or by calling the Customer Service Department at 1-800-943-2189.
The available balance on your Account never expires and may always be used to place telephone calls however if we do not have your address, in disposing of any remaining available funds on your Account after a period of inactivity or dormancy, unless otherwise required by applicable law, we will adhere to the laws of the State of Texas or the state in which the NCIC Account holder resides, pertaining to the disposition of unclaimed property.
This Account is a Secure NCIC Account. The Account is not connected in any way to any other account you may have. The Account is a Secure Account loaded with a specific amount of funds by you; redeemable to purchase Communications services anywhere the Provider services an Inmate Facility. The Account is NOT a credit Account. You will not receive any interest on the available funds on your Account. IMPORTANT INFORMATION ABOUT PROCEDURES FOR CREATING A SECURE ACCOUNT:What this means for you: When you ask us to create an Account, we will ask for your name, address and other information that will allow us to identify you and any authorized user of the Account.
Using Your Account
You may use your Account to pay for communications services and fees from inmate facilities that the Provider services. The Account cannot be used for commissary transactions or any other activity associated with the inmate. Each time the authorized inmate uses your Account, you authorize NCIC to deduct the amount of the transaction from the balance of the funds associated with the Account. You are not allowed to exceed the balance of the funds available on your Account. An attempt to use the Account when there are insufficient funds will result in the inmate not being able to communicate. You, the Account holder, will be notified that the balance is insufficient on the Account and you will have the opportunity to replenish the Account by contacting the Customer Service Center at 1-800-943-2189 or visiting ncic.com.
The available minutes balance never expires and is available for usage until the balance on the account is 0 minutes.
Loading and Reloading Your Account
You may add funds to your Account at any time. There are no minimum funding requirements. Your Account allows for an unlimited number of reloads. You agree to present the Account Number and any required identification when you add funds
You may provide an email address to obtain a receipt at the time you make a transaction using your Account. You agree to retain your receipt to verify your transactions.
Amendment and Cancellation
We may amend or change the terms of this Agreement at any time.
You may cancel this Agreement by by calling the Customer Service Department at 1-800-943-2189. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination. Upon verbal cancellation or closing of the Account and request for a refund on remaining balances, we will release any remaining available funds, less the amount of any outstanding transactions and less applicable service charges and fees.
Our Liability for Failure to Complete Transactions
We will not be liable: If, through no fault of ours, you do not have enough funds available on your Account to complete the transaction; If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; If there is a hold or your funds are subject to legal process or other encumbrance restricting their use; If we have reason to believe the requested transaction is unauthorized; Any other exception stated in our Agreement with you.
No Warranty Regarding Uninterrupted Use
We are not responsible for the quality of telecom services you purchase with your Account. From time to time the telecom service provider’s service may be inoperative, and when this happens, you may be unable to use your Account. Please notify us if you have any problems using your Account. You agree that we are not responsible for any interruption of service.
Your Account and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement.
If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Account is issued by NCIC. This Agreement will be governed by the law of the State of Texas except to the extent governed by federal law.
Privacy and Data Protection
Information we collect (“Account Information”): (a) Information about transactions on the Account, such as date of transaction, origination facility and the amount of the transaction (b) Information you provide to us when you set up an Account or when you contact us with customer service issues.
Information Security: Only those persons who need it to perform their job responsibilities are authorized to have access to Account Information. In addition, we maintain physical, electronic and procedural security measures that comply with federal regulations to safeguard Account Information. Disclosure: We may use Account Information to provide customer services, to process customer service claims or to help protect against fraud and to conduct research and analysis. In addition, it is often necessary for us to disclose Account Information for the same purposes to companies that work with us. For example, we may provide certain Account Information to companies that perform operations or services on our behalf. We may also provide certain Account Information to others as permitted by law, such as government entities or other third parties in response to subpoenas.
We may periodically monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.
Any controversy or claim arising out of or relating to these Terms and Conditions or the provision of services shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in the State of Texas, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or we may seek any interim or preliminary relief from the court of competent jurisdiction in the State of Texas necessary to protect the rights or property of you or us (or our agents suppliers, and subcontractors) pending the completion of the arbitration.
Waiver of Jury Trial
We and you each expressly waive any right either may have to a trial by jury in any legal action or other proceeding pertaining to any controversy or claim between you and us arising out of or relating to the Account, including those pertaining to these Terms and Conditions or our provision of services relative to the Account. This waiver of a trial by jury and the above agreement to arbitrate all controversies and claims on an individual basis and not as a class or group, is material inducement to the issuance of the Account by us to you and your acceptance of and use of the Account.
Fees Charged to the Account
Subject to applicable law, account fees will be charged.
Fees and charges will be disclosed when you set up your Account and will be deducted from your available balance when they occur. We will not provide you prior notice of any deductions of service charges or fees.
|Charges and Taxes Rate Permitted by FCC Rules||Rate Permitted by FCC Rules|
|Applicable taxes and regulatory fees||Provider shall pass these charges through to consumers directly with no markup|
|Automated payment fees*||$3.00 (Max)|
|Live agent fee, i.e., phone payment or account set up with optional use of a live operator||$5.95 (Max)|
|Paper bill/statement fees (no charge permitted for electronic bills/statements)||$2.00 (Max)|
|PrePaid account funding minimums and maximums||Prohibit PrePaid account funding minimums and prohibit PrePaid account funding maximums under $50|
|Third-party financial transaction fees, e.g., MoneyGram, Western Union, credit card processing fees and transfers from third party commissary accounts||Provider shall pass this charge through to end user directly, with no markup|
|Debit & PrePaid ICS||Max Rate of $0.21 Per Minute|
|Billed to Destination (Collect)||Max Rate of $0.25 Per Minute|