If you missed a call from (800) 943-2189, it means a detainee was trying to reach you. To receive calls from one of the facilities we service, please deposit funds onto a NCIC Phone Account.
Select a location below to find a facility.
Many facilities only allow video visits with detainees. Schedule a visit ahead of time to make sure the detainee is available.
Schedule a VisitCommunicate with a detainee using our messaging platform (at participating facilities).
Send a MessageProudly serving the correctional industry since 1996, NCIC provides labor-saving and powerful investigative technologies.
Learn MoreSelect Phone Deposit Option: You may deposit funds onto a phone number (Prepaid Collect) or you may deposit the funds onto an inmate phone account (Inmate controlled - may call any allowed number)
You can accept collect calls from jail on a cell phone by adding funds to a NCIC Prepaid Collect Account (Add funds to your phone number). Adding funds to a phone number will allow an inmate to use those funds to call only phone numbers authorized by the account holder.
Yes, you can contact one of our customer service representatives at 888-686-3699 and request us to block calls to your number or email us at info@ncic.com.
Available dollar balance on the NCIC Account is refundable upon request by the called party. Customers may choose to have their remaining balances refunded to a calling card that is available for use anywhere in the contiguous US. Check or credit card refunds are available if request is within 180 days of the last customer initiated activity. After 180 days, refund requests of remaining balances will be transferred to a calling card and mailed to the customer. A NCIC account is deactivated when no customer initiated activity occurs, however minutes are always available for use until the balance is 0 minutes. For a refund or to reload balance please call 1-800-943-2189.
You may obtain transaction and balance information by logging into our Customer Account interface at www.ncic.com or by calling the Customer Service Department at 1-800-943-2189.
The available balance on your Account never expires and may always be used to place telephone calls however if we do not have your address, in disposing of any remaining available funds on your Account after a period of inactivity or dormancy, unless otherwise required by applicable law, we will adhere to the laws of the State of Texas or the state in which the NCIC Account holder resides, pertaining to the disposition of unclaimed property.
Phone availability is defined by the correctional facility, but generally inmates have access to the phone between the hours of 8:00 am until 11:00 pm.
The number of calls may be restricted by balance and the number of allowed phone numbers the inmate can call.
It’s also important to note that some facilities have limited number of phones and require a sign-up sheets (approved numbers).