NCIC Inmate Telephone Services

Remote Diagnostics and Programming



Remote Diagnostics and Programming

I.C.E. continuously monitors and performs self diagnostics. Our Orion Network Performance Monitor system will alert the Network Operations Center (NOC) in Longview whether the inmate phones are operating properly and processing traffic. All on-site equipment is remotely monitored, even the UPS units. County personnel can receive alarm notifications as well. Please note that I.C.E.’s centralized computing and call switching design means that, compared to most inmate calling solutions, there are fewer pieces of equipment to monitor and the equipment that is on-site is not as likely to fail as it was designed for remote operation, unlike a PC or Server.