NCIC Inmate Telephone Services

Inmate Phone Enhanced Billing Solutions

Inmate Phone Enhanced Billing Solutions

International Collect Calling - Mexico Collect

NCIC is the first competitive carrier to introduce international collect calling in conjunction with it's revenue share programs.   Our operators are able to complete collect calls to Mexico, Puerto Rico, Canada and the UK (England, Scotland and Northern Ireland) due to direct billing agreements with the dominant carriers in these countries.  As with all of your calls, NCIC will report these international collect calls in your real-time call detail records, allowing you to quickly evaluate the successes and profitability of offer this service on your phones.

Bank Card Collect 

     Bank Card Collect is an indisputably instant success to helping you increase your collect calls from your phones / telecom services.   NCIC's operator use the bank card collect to connect calls to Cell phones or international destinations where we do not have collect billing agreements.   This product is ideal for confinement facilities and pay phones allowing callers with no payment alternatives to place calls to a called party that has a credit card in which they can bill the call. 

Prepaid Calling

NCIC's Comprehensive Inmate Prepaid Calling feature adds support for Prepaid inmate phone calls within the confines of the I.C.E. platform.  When implemented, Prepaid Calling is integrated into I.C.E. call processing and provides the following functionality:

  • Allows or restricts calls based on standard I.C.E call controls such as PIN, called number, phone used, and time of day.
  • Checks account balance to determine whether the inmate has enough funds to place the call.
  • Configures Debit and Collect calling based on the call type: Local, IntraLATA, InterLATA, and International.
  • Inputs balance transactions for inmate accounts or pre-paid calling cards.
  • Low Funds – offering collect call processing
  • Low Funds – unable to process Prepaid-only calls
  • Prompts inmate callers of
  • Sets the minimum and maximum call durations based on account balances.
  • Reports on:
       a.  Account and System balance transactions
       b.  Call charges applied to the inmate account
       c.  Pre-paid phone numbers for Account

Our Prepaid Calling Platform leverages call rating technology which has demonstrated years of proven reliability in the industry. Using this new model, service providers can ensure all international calls are pre-paid while allowing domestic calls to be drawn on an account balance before switching to collect calling. Therefore, calls should never be denied and billing options are always available to the service provider.

CLEC Transfer Program 

     NCIC has rolled out another innovative program which allows NCIC to transfer CLEC / non-billable calls to a major carrier that has a large direct billing platform.  This carrier, in turn, will attempt the call and direct bill the calls by using it's proprietary "reverse look-up program" allowing it to complete a substantial portion of these potentially unbilled calls.   NCIC reports these transfers on a near real-time basis allowing you to quickly analyze the success of the program and increased revenue