FRANCES SCHULTZ
Sales Director
Frances has been working with NCIC for the past 10 years in the capacity of sales. During her 15 years in the payphone industry, she has worked from the manufacturing end of payphones into the sales end of operator services. She is committed to provide excellent service to her customers, and they know that she is a firm believer in what NCIC represents. Frances has been working with several organizations to assist families dealing with the Alzheimer’s disease. She has also organized a group of volunteers that sends care packages to our soldiers serving in Iraq and Afghanistan.
JAMES BARTHOLOMEW
National Director of Sales
Please join us in welcoming James to NCIC Operator Services as a new Director of Sales. James brings 40 years experience to NCIC as well as an exceptional reputation in the industry. James will be working side by side with our existing Payphone/Carrier Sales Director, Frances Schultz to support our continued growth in the 0+ and 1+ markets. Look for James and Frances at the upcoming State Payphone Associations and Comptel meetings.
RANDY POLK
Client Services Director
Randy Polk is our Client Services Director. He has been providing his services to the payphone industry for the past 15 years. He is responsible for setting up new accounts, adding/deleting ANIS, loading ANIs for 1010 access, commission reporting and handling various inquiries. Randy also enjoys involvement in the community. Since 1993, he has continuously taught Junior Achievement and encouraged parents to stay involved in their children’s lives.
LUISA CARDENAS
Client Services Administrator
Starting as an operator in 1997, Luisa is now responsible for setting up new accounts, adding/deleting ANIS, setting up commission and rates as well as helping you resolve technical issues. For the past year and a half, she has been involved with the VOIP stream of business and enjoyed continuous learning. Luisa is known for her good spirit, loyalty and strives to continue working at NCIC.
Which international countries are called most frequently from payphones besides Mexico and Canada?
Guatemala (011 502), El Salvador (011 503), United Kingdom (011 44), Honduras (011 504), India (011 91), Japan (011 81), France (011 33), Germany (011 49) and Brazil (011 55).
Most of the islands in the Caribbean use area codes, not country codes.
It is very important for you to program these international locations accordingly. In order to help you, we are providing a list of international locations that must be programmed with an area code.
Area Codes
1264
1268
1242
1246
1441
1284
1345
1767
1809,1829
1473
1671
1876
1664
1787,1939
1869
1758
1784
1868
1649
13
Locations
Anguilla
Antigua & Barbuda
Bahamas
Barbados
Bermuda
British Virgin Islands
Cayman Islands
Dominica
Dominican Republic
Grenada
Guam
Jamaica
Montserrat
Puerto Rico
St. Kitts/Nevis
St. Lucia
St Vincent/Grenada
Trinidad
Turks/Caicos
US Virgin Islands
Inmate
Our call recording capability is now available for small to medium sized jails and detention facilities. It allows the facility manager to quickly have access to inmate call recordings. It also prevents inmates from using phone systems for criminal intent due to our notification “This call will be recorded.”
The call recordings service is available on all calls processed through the NCIC switches and can be used on any of our access methods… 800, VOIP or even T-1. The call recordings are easily retrieved from our secure website
within 1 hour of the call termination.
Additional Benefits
of the Call Recording Capabilities:
•No need for on-site recording equipment
•Less recording system down-time
•Introduces call recording capabilities to small jails
•Discourages use of phones for criminal intent
•Exception lists option that prevents call recordings to legal counsel
•Call blocking
•Available on our collect calling and credit card collect calling services
•Will be available in February 2007 on our prepaid collect call product
•Available with most inmate telephone platforms
Thank You for Your Patronage
We will continue working for you to find new
sources of revenue for your payphones.
For further information about our services and products,
please contact your customer service representative at
dcs@ncic.com or your sales representative at sales@ncic.com.
Our toll free number is
1.888.686.3699
©2006 NCIC Operator Services • 606 E. Magrill Street • Longview, Texas 75601 • 888.686.3699
From The President
NCIC Operator Services is celebrating 10 years of service and would like to express deep appreciation to all of our loyal customers for helping make it a success! Over the past decade, the operator service industry has weathered many storms, but NCIC’s customers are the true survivors. My hat is off to all of you that have seen the ups and downs and are managing to grow
your businesses and help NCIC grow ours!
I reflect back to the Texas Payphone Association Meeting in the summer of 1997, where I was speaking with Robert ”Mac” Mc Crossen of Qwest/USLD about the new operator call center that we were opening. I specifically remember the question “Who would buy a switch and build an operator service call center this day in age?” I have actually asked myself that question a couple of times since then, but am glad we continue to persevere and have a great staff running the shop for us.
I must say our business is blessed and that we are actively developing more and more products to help all of our customers maximize revenues. We have a couple of nice “surprise” products that I hope to roll out this winter for our operator service and inmate customers. We are determined to keep those customers coming back to your phones!
We hope to have an opportunity to visit with all of our customers at the upcoming trade shows and state association meetings. NCIC actively encourages you to support the APCC and your state payphone associations for all of our benefits. Thank you for your patronage and we look forward to serving you for another 10 years! Thank you for your loyalty!
William L. Pope
President
NCIC Phone Services
